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Bilingual Spanish Customer Service

Company Name:
Teleperformance
Job Summary
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 100,000 employees across 2,376 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.
Duties/Responsibilities
Responsible for customer inquiries
Provide excellent customer service
Follow up to customer inquiries by taking specific action in a timely manner
Exercise retention efforts when appropriate
Identify customers who are comparison-shopping and inquiring about contract terms - assisting the
customer with the correct price plan
Work with confidential customer information
Problem solve to help customers resolve issues on first call
Enters data from customers
Appropriately communicate with customers
Thrives as a team player
Participates in additional training
Performs other related duties and assignments as required and as assigned by supervisor or manager
Qualifications
Must be fluent in Spanish and English
1year experience preferred
Must be 18 years old
Type 25 wpm
High School Graduate or GED
Ability to use desktop
computer
system
Logical problem solving skills
Proven oral/written communication skills
Must have open availability to work
Ability to use Windows operating systems
Positive, professional, empathetic and customer-focused
Good organization and work skills
Must be able to pass a Federal Background Check and Drug testing
Department : Call Center Representative
Position Title : Bilingual Spanish Customer Service
Report To : Supervisor
Location : Shreveport, LA

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